At ÜberConference, making sure you have the best possible experience on every call is very important to us. Call quality is a main priority for us, and we’re always monitoring and measuring quality metrics and testing out different configurations, partners, and settings. As we get close to exiting our beta period, we have made some significant improvements to our service, and will be migrating users to our newest platform. We have started emailing users about this transition and most will get a new ÜberConference number assigned to them as part of this process. Everything else should be the same. You’ll just use a different number to dial into, and ÜberConference should be even better!
How to Get Your Whole Company Hooked on Social with Michael Brito
SVP of Social Business for Edelman, Michael Brito, is a social media rockstar with over 30k Twitter followers and a book currently out on Amazon Smart Business Social Business. He’s one of the main forces behind social for companies like Hewlett Packard and Intel, and one of the foremost experts in the country when it comes to B2B social media marketing. Host of our Ubercast, Sarah Buhr, sat down to chat with Michael at the Edelman offices in downtown San Francisco about some key ways to get everyone you work with on board with the social program.
- Get engineers and others in the company involved. Ask them to write a blog post and actively talk about their expertise.
- Create a social media employee guide to help those in the company understand messaging and social media etiquette
- Encourage employees to actively tweet out and post company messaging on their own social channels.
Links mentioned in the podcast:
UberConference Business now offers a complete control panel for business administrators. From the new dashboard, account admins are now able to create individual team member accounts from start to finish.
Admins have more flexibility to create accounts in the way that best suits their team. To create an account on behalf of a user, specify the user’s signup email and conference number area code. Users will then get a welcome email with the ability to set a password.
Admins still have the option to let team members create their own accounts. With this option, each team member will simply get an invitation email with a link to sign up. After they finish creating their account, they will automatically become part of your team.
This new feature will work for both local and toll-free account generation.
Should the admin want to create accounts from a longer list, contacts can be imported from a .CSV file. Subsequently, they can also be exported into a .CSV file with their permanent new UberConference phone numbers. This portal also makes it easier for administrators to control team billing, group account management, and adding or deleting associated accounts instantly.
Questions? Contact our awesome support team at firstname.lastname@example.org, or send them a quick message through live chat on our website. They’re available from 6am-8pm EST.
UberConference is excited to accept TMC’s 2014 Internet Telephony Excellence Award. This is the third year UberConference has won this award and we are honored to be recognized as an innovator in the telephony industry. The award came after a successful week at the ITEXPO West event where our CEO, Craig Walker, was a featured guest on the OTT and UC: The Future of the Telephone Number panel.
Walker also had the opportunity to sit down with Erik Linask, the Group Editorial Director of TMC to discuss UberConference’s role in disrupting the traditional conferencing space. “The funny thing is the things that are frustrating to users haven’t changed in 30 years. It’s dialing some ridiculous access code to get into your call and not knowing who’s in the room when you’re on the call,” said Walker.
“A lot of conference call providers used to give you a wallet card to remember their features. The truth is nobody used these features because nobody remembered to pull out the card. At UberConference, we wanted to change all that. No PINs. No access codes. You just dial a number and you’re on the call. We give you a web address where you can see who’s on the call.”
Another important topic of discussion was catering to the remote workforce with more robust telephony tools. UberConference’s audio heavy interface addresses that challenge with great ease. “Even though conference calling has been around forever, 80% of conference minutes are audio only. If you’re going to have more and more remote people doing it, it’s got to be easier for the remote worker.”