Tuesday, February 4th, 2014 .

Since we are showcasing our product at LegalTech in New York this week (Booth #2507), we decided to put together a list of our top legal features.

Teleconferencing is one of the single most important aspects of your profession. When we were designing and building the UberConference teleconferencing system, we included a series of features that are specifically useful and valuable for attorneys. These features address issues that often uniquely apply to legal teleconferences.

1. You know who is on the call.
UberConference allows you to see who, exactly, is on this call. We’re not a video conferencing system, but each participant is identified on the screen while the call is going on. These are private, important issues you’re dealing with. You need to know who is on the call, and whether they belong there. All too often confidential calls are interrupted by an audible ‘beep’ followed by, “Who’s there?” only to be met with silence. UberConference provides full transparency and ensures every caller on the line is allowed to listen and participate.

2. You know exactly how long the call lasted.
You’ve set up a 30-minute teleconference on your calendar for a Monday. Guess what? It ended up lasting three hours. That’s fine. Fair enough. It needed to go that long. With UberConference call tracking, you have a record of how long the call actually lasted no matter which phone you used to dial into the call. Lots of firms have ways to track hours on conference calls, but those solutions are limited to your desk phone or require you to enter a useless PIN number for each call. Only UberConference does this automatically every time. That information is invaluable, especially if the client’s calendar only shows a 30-minute call on their schedule from that day. UberConference provides the proof you need to justify your billing, no questions asked.

3. You can “lock” the call.
Once you’ve started an UberConference, we show you every person who has dialed into your call. There is never the possibility of somebody lurking on the line and just listening to your privileged conversion. With UberConference, we let you lock in (and more importantly — lock out) participants. This locking feature keeps callers from slipping into a call who do not belong there. Once you have the right people on the call, just hit the lock icon (or press ** from your phone) and nobody else can join your conversation.

Wednesday, April 2nd, 2014 .

Let’s face it: sometimes our beloved customers, are a lot of trouble.  And every once while in a while we feel like this:

One of the most important decisions we made leading up to the launch of UberConference was to have live customer service.  If we had service problems (and there is no company on the planet that doesn’t have service problems), then we wanted to make sure that was a live person our customers could talk to.

Sounds pretty obvious, doesn’t it?

Actually, for many American businesses, the decision to have live customer service is not obvious.   But it has been for us.   It is in customer support where we differ from other companies.

  • Most startups don’t do much with Customer Support. We have two offices to cover 5am to 6pm PST (both coasts) with live support during business hours.

  • Most companies think of Customer Support as a cost center. We think of it as a marketing opportunity to make our best customers, aka the ones using the product, the happiest.

  • Most companies dread support. We relish it.  Everybody in the company from the CEO to the newly hired intern, spends a week doing CSR and it rotates every week.

One of our company policies with new hires is that each employee at some point in their first month on the job must spend a week working in Customer Support. One week. Everyone. Each new employee working Customer Support has to go to either our San Jose or Raleigh office and spend a couple of days training with our CSRs there. Not only does this help build up the knowledge base about the product for our employees, it gives us all a better sense of what our customers are dealing with, in the field, on a daily basis.

With everybody sitting in a Customer Support Representative (CSR) seat, every employee gets a sense of what our customers are like: how they are using the product and what suggestions, problems and concerns they have. This experience creates a great insight to the product and empathy for our users. We have an entire company of fully trained CSR agents to help out.

We keep and track detailed data on our customer service requests and queries: what kinds of issues come up frequently? Why? What types of complaints do our customers have?

The other fascinating aspect of this system for us has been the number of product features, suggestions and improvements we have received through our customer support system.

Some of our best product insights come from listening to our customers’ requests, and having an attentive, responsive and respectful CSR team makes that a close loop of innovation.

Friday, March 14th, 2014 .

UberConference is a super proud sponsor of the SXSW VentureBeat and Buzzstarter Win30s contest, where startups compete for a chance to win investments, prizes, press and more by submitting their company video pitch and promoting it across all social media channels. Videos with the most votes and shares win.

We praise creativity here at UberConference, and can’t wait to see what each startup comes up with.

Fans can vote until Wednesday March 19th, and you can find the daily winners of Win30s at VentureBeat.com/tag/sxsw. Other category winners and the overall winner will be announced on Monday March 24th.

Best of luck to all those who enter!

Tuesday, February 26th, 2013 .

We are happy to announce today the UberConference Google Apps Reseller Program. UberConference is a next generation audio conferencing service with a unique, visual interface. UberConference’s new channel partner program will be launching with Premier Enterprise Google Apps resellers SADA SystemsDitoSheepdogLTech andAgosto as its principal partners.

“Partnering with these world class resellers to drive end user adoption was an easy choice” said Craig Walker, CEO and co-founder of Firespotter Labs. “They have a unique combination of qualities – excellent reputations, a strong customer focus, leadership that demonstrates vision, and deep market penetration. Our launch resellers lead by example as the drivers of cloud-based services adoption and we are thrilled to be working with them.”

With its unique, visual interface, UberConference shows participants who’s on a call and who’s speaking at any given moment, and gives all participants access to every other participant’s Google+, LinkedIn, Twitter, and Facebook public social profiles. Features such as recording, dialing out to participants and earmuffs, which allow for sidebar conversations, as well as file sharing through Evernote, are easy-to-use. UberConference continues to introduce features that help businesses be more productive at significantly lower cost, and is investing resources in spreading the word through this reseller channel.

“At SADA Systems, we pride ourselves on bringing innovative cloud based solutions to our current and prospective customers,” said Tony Safoian, president and CEO of SADA Systems. “We are delighted to be partnering with UberConference as their offering fits our profile perfectly.”

Since its beta launch in May 2012, UberConference has significantly expanded its offerings, rolling out its premium service (UberConference Pro), and its enterprise product (UberConference Business), as well as mobile apps available for both iPhone and Android. With the launch of the reseller program, UberConference will increase its ability to engage enterprise customers and to deliver a much needed conference calling cloud solution for Google Apps customers.

Interested resellers should contact Dwight Foster atdwight@uberconference.com.

Monday, November 19th, 2012 .

Nominations are open for the Crunchies, TechCrunch’s annual competition and award ceremony to recognize and celebrate the most compelling startups of the year.  This year there’s a new category on the list, Sexiest Enterprise Startup. We’re in it to win it on this one, but we need your help to get there. If you think we’re sexy and you know it, please take a moment to head on over to the Crunchies nominationspage and vote for us for Sexiest Enterprise Startup 2012!

Why vote for us:
Enterprise software doesn’t need to be ugly and clunky.  At ÜberConference, good design and ease of use has been a central part of our philosophy, and it has paid off.  Before our launch, little had changed in audio conferencing in years…people would carry around cards with long PIN numbers and struggle through rounds of “Who just joined?” and “Who said that?” during calls.

ÜberConference’s social caller ID and unique visual interface changes all of that.  Everyone invited to an UberConference call can dial in without PINs, see who’s on the call and who’s talking, and learn more about others on the call.  Plus, call organizers can run meetings smoothly with a full set of features you can just click to use.

ÜberConference is free to try and businesses and enterprises of all sizes can sign up for and manage multiple accounts as easily as managing email through a simple online tool. You can even use it right from Gmail if your company uses Google Apps.

How sexy is that?

Help support the cause by heading over to the Crunchies nominations. Every vote counts.  You can vote multiple times (once a day), so please vote today and keep voting!

Vote now!