Monday, March 24th, 2014 .

UberConference_appstore

UberConference has been featured in the business section of the Apple App Store. Our brand new iOS app gives Apple users an easier, more effective way to stay connected while on-the-go. The app offers some of the great capabilities you can find on our web browser:

Instant Conferences: Choose participants, and they’ll be dialed to join your conference right away.
Conference Summaries: After your call, you’ll get a summary with all the details of the call.
Schedule Conferences: You can send invites for a scheduled conference, just like on the web.
Call Recording: You can record your calls and listen to MP3s of them later.
See the Conference: The conference page shows you who’s on the call and who’s talking.
Social Profiles: While on a call, see your participants’ LinkedIn profiles and more.

appstore-mobile

Friday, March 28th, 2014 .

Okay, here’s the scenario. An inventory planning session for the spring season. For a chain of gardening stores in the Midwest and West Coast. Twenty managers on the conference call.

The CEO starts off with a few introductory remarks and then this sound appears in the background:

Look, I think we can all agree it’s one of the great masterpieces of grunge rock from the early 1990s. We’re rockin the Neverland. Oh, wait. We’re not supposed to be rockin’ the Neverland.  We’re supposed to be discussing tulip bulb orders. Okay, someone says, who’s got Metallica on in their shop?

The call comes to a halt as everyone tries to figure out the source of the Metallica. Finally, the manager in Green Bay fesses up. He just noticed the high school kid he has loading fertilizer bags on the display rack next to his office is using Metallica to “pump me up for this job, dude.”

Okay, we’re back on track and talking about tulip bulb orders — until the conference call comes to a halt with what seems to be the sound of automatic gun fire and mixed with a yipping. The conference call stops and everyone checks in. Nope, no roving gunman. And yet it continues. Oh, wait. It’s Alison, the National Sales Manager at the office in Provo. She’s chasing her Maltese around the office in heels. She had to bring “Walter” into the office today because he has a vet appointment right after this call.

The noisy caller is a nagging problem in teleconferencing. It’s not the caller per se, but their environment from which they are calling. Look, I’m as big a fan of Metallica as any other right-thinking American, but not when it’s drowning out a group discussion during a business teleconference call. And many times the offending party has no control over the background noise: Is it Gary in Spokane’s fault that a homecoming parade for Joel E Ferris High School is going by the window at the same time as our conference call?

Probably not.

But does that mean the rest of us have to suffer?

No. Which is precisely why UberConference has a mute setting on each of your callers. Barking dogs, heels on hardwood, brass bands in parades, or an old-fashioned “Enter the Sandman” blast: all of these can be eliminated by simply muting the offending callers.

Then just message the person whom you’ve muted that there’s a problem on their end. (A polite way of saying: shut the window, take off the heels, let the parade pass, unplug the speakers, and so on). When they are ready, unmute them and return to the call. And all of it is discreetly handled.

Pretty cool, huh?

Thursday, June 13th, 2013 .

My first job was working as a sales manager at computer giant CDW, a large computer company in Chicago, where I chatted on the phone all day with I.T. directors and helpdesk managers.

Most of my clients were I.T. guys who worked at the helpdesk and were responsible for keeping the company’s technology infrastructure up and running.

When tech support issues are straightforward, I.T. professionals resolve them with a quick phone call, instant message, or email to the customer.

When tech support issues cannot be resolved immediately, the standard protocol is to log the issue as a ticket in a helpdesk ticket tracking system like Mojo Helpdesk. From there, the ticket is assigned to an expert, or team of experts, who can most efficiently resolve the issue.

Sometimes you’ll have up to 3-4  employees getting involved to solve a support ticket. This is where the combination of a ticket tracking system like Mojo and a conference calling system like UberConference can start to aid internal efficiency.

Instead of flooding a support ticket with ton of comments and creating a confusing ticket thread that’s hard to follow, the support staff can hold a conference call to resolve the customer issue, using the helpdesk ticket as a reference during the discussion.

Very frequently, support staff can accomplish more in a 5-minute conference call than they can by exchanging 20+ emails.

Even if the conference call doesn’t fully resolve the issue, support staff can record the call, and make note of outstanding follow ups.

Those follow-ups can be added as tickets in Mojo and then assigned to the appropriate topic experts, and tracked to completion (i.e. the answer is sent to the customer). Once the ticket is solved, Mojo saves it automatically for future reference in case another customer has a similar issue.

Monday, March 18th, 2013 .

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We are happy to announce that UberConference is one of the four startups chosen to present by Enterprise Connect at its Innovation Showcase. Enterprise Connect is the leading conference and exposition on enterprise communications and collaboration and is taking place in Orlando, Florida March 18-21, 2013. UberConference provides those on a teleconference with a broad range of easy-to-use tools that increase the usefulness and productivity of a group call. UberConference will present at Innovation Showcase at 1 p.m. ET Monday, March 18 located in Osceola C.

Photo credit: Enterprise Connect/UBM

With its unique, visual interface, UberConference shows participants who’s on a call and who’s speaking at any given moment, provides document sharing through Box and Evernote, and gives all participants access to every other participant’s Google+, LinkedIn, Twitter, and Facebook public social profiles. As one of the earliest adopters of the highly anticipated WebRTC standard, UberConference users can “dial into” UberConference calls directly from their Chrome browser. UberConference is also available for both iPhone and Android.

“UberConference delivers functionality and control through powerful yet easy-to-use tools that increase business productivity at significantly lower cost than conventional enterprise solutions,” said Craig Walker, CEO and co-founder of Firespotter Labs. “We are thrilled to be selected as one of the four startups to present at Enterprise Connect’s Innovation Showcase.”

Enterprise 2013 will focus on wireless, video, Unified Communications, WebRTC, SIP Trunking, and the Cloud. The Enterprise Connect Innovation Showcase is designed to feature innovative products and services from new and emerging start-up firms in these areas.

Tuesday, November 20th, 2012 .

He’s a game changer and an innovator…and all over the place. Ben Huh, the guy behind LOL catsand many other internet crazes is a busy man. He says he takes at least 2 or 3 conference calls a day…and hates them! Major downer for a guy having so much fun at work. We discussed what’s wrong with the current tech and how apps like ours at UberConference (and a few others) are changing that.

Links mentioned in the podcast: