Friday, March 29th, 2013 .

At UberConference we strive to create the best conferencing calling experience ever, and that extends even to the smaller details like the hold music people hear when waiting for a conference call to begin. Hold music may seem more like a necessary evil than an area for innovation, but we view it as another opportunity for us to touch our users in a positive way, and maybe even make their day a little better.

The challenge with any filler music is that everyone has different tastes, so some sort of “elevator music” is usually chosen for these types of waiting-for-a-call scenarios. While this “easy listening” music is intended to be less annoying, the fact that it is heard so often actually makes it more annoying, in some cases. Combine this with the building frustration a person feels when having to wait for others to join a call, and you are left with a pretty sub-optimal user experience.

So how do you choose a default hold music if there isn’t a great option already out there? In UberConference’s case we decided to write our own. Before we launched our co-founder and Head of Design, Alex Cornell, wrote and performed a whole new song, titled “I’m on Hold”, which you can find on SoundCloud. The song has friendly, country sound with a nice little rhythm, and the lyrics have some fun with the actual experience of being on hold and the thoughts that go through people’s heads as they are waiting. Basically it is a little joke intended to lighten up the mood of a person in the common and not-so-fun situation of waiting on others.

Not a week has gone by since we launched UberConference about a year ago  where we don’t see tweets on how much people like the custom hold music. It has turned out to be one of the most popularly tweeted features, and it makes us smile to see these. Thanks to all our users that have taken the time to give it a shout out. As power users of UberConference ourselves, we obviously have heard the song quite a bit, but as we continue to talk to new people on our calls that are experiencing UberConference for the first time, we often hear positive comments on the hold music and are able to appreciate the joke again from a new user’s perspective. It also softens the tension some in cases when we unfortunately are a little late to calls and people have to hear the hold music at all.

We do realize though that different people have different senses of humor and that jokes get old faster for some people than others. One of our first premium features we added back in September of last year was the ability to upload any custom hold music. We now have a new feature for all users to choose between a few default tracks of hold music. The new tracks are called Wonderblues, Light Touch, and Blue. Just go to your profile and select the hold music option you prefer, and you can even have them randomly shuffled if you want to mix it up a little. Check them out and let us know what you think.

Monday, June 18th, 2012 .

What was that other guy’s name in the call? When did you talk last? Who else was there? Forget trying to remember all these things. Connect Evernote to ÜberConference, and automatically save call summaries in Evernote of every ÜberConference call you have. Each note has a helpful snapshot of the call information, a link to recordings, photos of the people in the call, and a few fun things like stats on the people that talked the most and the least. See how it works in this video.

Evernote makes it simple to remember important details from anywhere, and it works across a wide range of desktop clients and mobile apps. Notes are automatically organized in their own ÜberConference folder, images are embedded in the notes so they load faster, and searching for a particular note by the name of the meeting or participants is a breeze.

Best of all, you can see your ÜberConference call summaries in the context of related notes. So for example, say you are putting an important meeting together. You can:

  • Create a meeting agenda in Evernote
  • Schedule a call in ÜberConference and add it to your calendar
  • Have the call on ÜberConference and record the call
  • Take notes during the call in Evernote
  • Automatically save the call summary and recording to Evernote
  • Link your agenda, notes, and call summary together with any other related notes for quick reference on Evernote

It’s been an exciting time since winning TechCrunch Disrupt, and we have been working on a bunch of new features. We are big fans of Evernote, and are glad to be announcing this integration as our first main release since launch along with a couple other new features –ÜberChat and Instant Conferences. We think the Evernote integration adds a great organizational feature for our users, especially for those that have to manage numerous conference calls.

To get started, just go to your profile page and click the Evernote button to turn it on. We hope you like it!

Thursday, December 20th, 2012 .

Just in time for Christmas. The brand new UberConference Android app has hit the Google Play store. We’ve created this and the brand new iPhone app with some great features.

First, the app finds the contacts already in your Android and adds them into your conference call for you.
You just click on the person’s name to add them to the call.

Notice you can add several of your contacts to the call at once. You can also instantly dial out to everyone who should be on the conference call with you.

UberConference will dial all numbers associated with the person you select.

Make an Instant Conference Call
Creating calls is lightening fast! Just choose who you want to invite and click “Start a New UberConference”. That’s it! The system will automatically call participants to join the call right then. At the end of each call you’ll receive a summary with interesting stats.

Just Sign In or Sign Up
Signing in is super easy. If you have already signed up through the website you can just sign in with the same email and password (or your social media profile of choice) to the Android app. Signing up on the app is easy to do, too. Never used UberConference before? Just put in the email and password you want and then choose the social networks you’d like to connect with.

Connect Multiple Accounts Inside the App
UberConference is integrated with all of the major social networks. Just click on any participant on the call and bring up their information from Facebook, Twitter, LinkedIn, and Google+.

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While on an UberConference call, you have access to an array of in-call controls. As the conference creator you can mute, hang up, block or “earmuff” selected participants at any time during the call. You can also start and stop call recordings.

Download now!

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Thursday, October 2nd, 2014 .

We want to thank <re/code> for recently reviewing UberConference and making a great video highlighting how our product eliminates frustrations around conference calls. After walking through a play on our design, the team shared how UberConference can help make meetings run more efficiently.

“My favorite thing about UberConference is that it lets you see a visual representation of everyone on the call via its Web page or app. People are represented by tiles with names and images of themselves. This means you won’t have to ask things like, ‘Is Jessica still on the call, or did she hang up earlier?'” -Katherine Boheret

 

Monday, March 3rd, 2014 .

unnamedLinda Beltran is UberConference’s very own Customer Support Representative. She is an asset to our entire company and her spunk and personality is legendary to our customers and team. Last week, Linda posted a video of her son (also a big personality) and it went viral.

 

Q: Please introduce yourself to the UberConference blogosphere.

 A. My name is Linda and I am the mother of 3-year-old Matthew and his little brother Kevin (aka PaPas).

Q: You posted a video last week that’s gone a little viral. Tell us about it.

A. Like all my other videos, I initially posted this one to share with friends and family. Well, they happened to share it, and the people they shared it with shared it, and so on.  I’ve always said Mateo is an old soul. The kid definitely keeps us on our toes, and this video depicts him, well, accurately.

If Mateo feels the need and has a valid argument, he will be sure to voice it. He felt he didn’t need to eat dinner since he already had lunch, and that cupcakes were a suitable compromise.

Q: Mateo wanted a cupcake? Throw down the scenario.

A. On this particular night, I went to Gramma’s house to pick him up. Gramma told me he didn’t want to eat his dinner. I let Matthew know that we would not be having a fun night unless he ate his dinner. He found some hidden cupcakes and was on a mission to have them. After a back-and-forth of “Mommy pleassseee can I have them?” and me telling him not until he had dinner, he decided to wait until I wasn’t paying attention to use those cute eyes of his on Gramma, which was not-so-secretly hilarious.

Mommy’s spidey-sense kicked in, I grabbed my phone and thought, “Let’s see where this goes.” Gramma and I had to keep a straight face. The end result was the video. He was unaware the camera was on as I was pretending to ignore him and be busy with the phone.

Q: Why does Mateo call you Linda?

A. This summer we went on a family trip to a theme park.  We came across a lost boy, who could not for the life of him tell us his name or parents’ names. We felt horrible, and as we handed him over to park staff we realized we’d never really told our boys what our names were–they only knew us as Mommy and Daddy. We didn’t want them to ever be in the same situation and not know our names, so we taught them, and they quickly learned. This made Mateo feel a little empowered.

For the most part we are still Mommy and Daddy,  but when he is serious and wants to make sure we are paying attention, we quickly become Linda and Kenneth.

 Q: When is Mateo going to visit the UberConference office?

A. Funny you mention that. Since the video has been out, we’ve been asked by numerous friends and family members if he can stop by their offices, as requested by co-workers who saw the video. They even offered to bake him cupcakes.

Let me check his busy schedule and I will get back to you on that!

Q: If  Mateo was going to be on a conference call, who would it be with?

A. If it were up to mom, Ellen DeGeneres. If we ask Mateo, he could have a pretty serious conversation with Batman, Spiderman AND Superman. Wait, I can’t forget Ironman and the guy with the ice that goes sswwooossshhh. That would be good.

Mateo is quite a tough cookie.

He is, but I want everyone to know that he isn’t disrespectful. In an effort to raise independent young adults, we let our children have a voice. I’m a new parent and I’m learning as much from my kids as they are learning from me. The arguing started way before Mateo could talk–he would let us know he didn’t like certain shoes or clothes with his baby blabber. I love seeing a little more of their personalities as they grow. Mateo has his own spunk and is becoming his own little person. I love that about him. The boys know when mom is serious and when they can engage in some healthy debate. In an effort to raise my kids with a voice, I pick my battles and sometimes let them feel like they’ve won…or at least give them the chance to try. 🙂