Wednesday, January 29th, 2014 .

Sharing becomes a truly conversational experience as UberConference kicks off a new collaborative tool for Google Drive. Now, in your conference browser, users can edit any document while discussing changes over a call. Anyone who has access to the Google Doc can edit or access the document online. Now your team can all be on a call and edit, add, and review notes in real time. No refresh windows, no second browsers. Get ready for a new wave of collaboration.
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Thursday, June 13th, 2013 .

My first job was working as a sales manager at computer giant CDW, a large computer company in Chicago, where I chatted on the phone all day with I.T. directors and helpdesk managers.

Most of my clients were I.T. guys who worked at the helpdesk and were responsible for keeping the company’s technology infrastructure up and running.

When tech support issues are straightforward, I.T. professionals resolve them with a quick phone call, instant message, or email to the customer.

When tech support issues cannot be resolved immediately, the standard protocol is to log the issue as a ticket in a helpdesk ticket tracking system like Mojo Helpdesk. From there, the ticket is assigned to an expert, or team of experts, who can most efficiently resolve the issue.

Sometimes you’ll have up to 3-4  employees getting involved to solve a support ticket. This is where the combination of a ticket tracking system like Mojo and a conference calling system like UberConference can start to aid internal efficiency.

Instead of flooding a support ticket with ton of comments and creating a confusing ticket thread that’s hard to follow, the support staff can hold a conference call to resolve the customer issue, using the helpdesk ticket as a reference during the discussion.

Very frequently, support staff can accomplish more in a 5-minute conference call than they can by exchanging 20+ emails.

Even if the conference call doesn’t fully resolve the issue, support staff can record the call, and make note of outstanding follow ups.

Those follow-ups can be added as tickets in Mojo and then assigned to the appropriate topic experts, and tracked to completion (i.e. the answer is sent to the customer). Once the ticket is solved, Mojo saves it automatically for future reference in case another customer has a similar issue.

Thursday, February 20th, 2014 .

At UberConference, we know teamwork requires effective collaboration. One of our favorite collaborative tools is Dropbox. Thanks to Dropbox’s simple document storing and sharing, millions of professionals collaborate easily and efficiently. We at UberConference share a focus on simplicity and ease of use and often look to Dropbox for inspiration in our ongoing efforts to make things simple.

That’s why we’re excited to announce that Dropbox’s document sharing is available on UberConference. You can now share any document stored in a Dropbox account with all the participants on your UberConference call.

While on an UberConference, any participant on the call can share a Dropbox document by clicking the “Share Files” button on the visual dashboard. Once they have chosen a file to share, it appears in the conferencing window where everyone has access to it.

 

So give it a try, it’s available in your account right now, and as always, we welcome your feedback.

Monday, March 18th, 2013 .

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We are happy to announce that UberConference is one of the four startups chosen to present by Enterprise Connect at its Innovation Showcase. Enterprise Connect is the leading conference and exposition on enterprise communications and collaboration and is taking place in Orlando, Florida March 18-21, 2013. UberConference provides those on a teleconference with a broad range of easy-to-use tools that increase the usefulness and productivity of a group call. UberConference will present at Innovation Showcase at 1 p.m. ET Monday, March 18 located in Osceola C.

Photo credit: Enterprise Connect/UBM

With its unique, visual interface, UberConference shows participants who’s on a call and who’s speaking at any given moment, provides document sharing through Box and Evernote, and gives all participants access to every other participant’s Google+, LinkedIn, Twitter, and Facebook public social profiles. As one of the earliest adopters of the highly anticipated WebRTC standard, UberConference users can “dial into” UberConference calls directly from their Chrome browser. UberConference is also available for both iPhone and Android.

“UberConference delivers functionality and control through powerful yet easy-to-use tools that increase business productivity at significantly lower cost than conventional enterprise solutions,” said Craig Walker, CEO and co-founder of Firespotter Labs. “We are thrilled to be selected as one of the four startups to present at Enterprise Connect’s Innovation Showcase.”

Enterprise 2013 will focus on wireless, video, Unified Communications, WebRTC, SIP Trunking, and the Cloud. The Enterprise Connect Innovation Showcase is designed to feature innovative products and services from new and emerging start-up firms in these areas.

Friday, March 7th, 2014 .

There you are, stuck with booth duty.  You were the last hire in the Marketing and Communications Department for your startup so you get stuck with booth duty for all three days of the trade show, for all eight hours the convention center is open.

Okay, that’s gonna suck, but on balance things are going pretty well with the company: they’ve got actual revenues, the CEO doesn’t come back to the office from board meetings with the investors looking like someone just ran over his cat, there’s a ping-pong table and free beers in the employee lounge area.  Best of all, you’ve paid rent on time six months in a row.

And then this guy shows up — the Swag Hog.  He’s got a couple of complimentary grocery size bags he snagged at other booths, and they are stuffed with knick knacks and branded office supplies from booths all around the convention center.   And he’s got a major haul going on in those bags.  Free stuff from all over the trade show: pens, note pads, key chains, USB flash drives, bottle openers, coffee mugs, cell phone covers, stress balls, breath mints, cheesy sunglasses, aluminum water bottles, Post-It Notes, and, of course, more shopping bags he can use to grab more stuff.  Some booths even give away popcorn because the smell draws people to their booth.

First of all, what is swag?  Originally, swag meant a bouquet of flowers, and then later came to mean the loot stolen by a thief or a burglar.  Then it came to mean the bundle of items hobos carried with them in Australia.  Then swag (and the bag that carried these items — the swag bag) became part of the lexicon of Hollywood to describe the bag of goodies that Oscar nominees received as part of the honor of being nominated.

And here’s what separate the Trade Show Swag Hog from the ordinary trade show attendee.

1. They have way too much free stuff in their bags. In fact, they have two or three bags full of free stuff.  And the free stuff they have is from EVERY SINGLE BOOTH at the show.  Seriously, dude?  You’ve visited every single booth and taken something free from them?  Try to be at least a little selective.

2. They have a lot of pens, notepads, and other office supplies. The bags of popcorn, the fancy brochures, the water bottles: only a few of those.  But actual office supplies: tons of them. My theory? These guys work for underfunded startups and the main reason they are at the trade show is not to develop sales leads or network with colleagues or showcase a new product.  No, the main reason these guys are here is to restock the office supply cabinet for free.

3. They make the fake return visit. The Swag Hog shows up at your booth, pretends to listen to your pitch, acts interested and says he’s going to get a colleague, and takes one of your free pens and a free Post-It-Note pad with your company name on it.  He moves onto the next booth and does the same to them, then looks back at your booth.  “Oh, you’re talking to another customer?”  Time for the fake return visit.  They swoop back and pretend to look at your display, then casually grab a handful of your free pens and take off.

Here’s my proposed solution: make the swag at your booth free flowers (the original definition.)  There you go, sir, you can say: “Take this home to your wife or girlfriend.  If you have one.”  They will leave and never come back.  And not to worry.  The Swag Hog wasn’t going to be a paying customer anyway.