Monday, June 30th, 2014 .

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“I will only sell coffee less than 48 hours out of the roaster to my customers, so they may enjoy coffee at its peak of flavor. I will only use the finest, most delicious, and responsibly sourced beans.” -James Freeman, Blue Bottle CEO

Blue Bottle has grown into a network of cafes, wholesale partners, an espresso cart, and some vintage German coffee roasters. With more than 300 employees and locations in The Bay Area, Los Angeles, New York City and now, Tokyo, the growing business needed a seamless way to stay connected.

Blue Bottle’s CFO, David Bowman discovered UberConference when he dialed into his first call without a PIN number–he’s been a loyal user ever since. Bowman not only handles the company’s finances, but also has some responsibility for IT (what software the com- pany invests in and services it) as well as managing the company’s eCommerce site.

UberConference Makes Acquisitions Easier

UberConference made things especially easy for the Blue Bottle team during the acquisitions of both Tonx and Handsome Coffee in Los Angeles. Bowman was constantly on the phone with lawyers on the other side going back and forth with paperwork. He found these calls were effective and specific features of UberConference had a strong advantage over his previous service, freeconferencecall.com. There were two features of UberConference that Bowman clearly preferred up front.

First, was that UberConference gave a much more professional impression. “Tactically, I hated hearing, ‘Thank you for calling freeconferencecall.com,’” he said. “Secondly, I like the ease of dialing in with UberConference–no long PIN code to remember. The annoyance of dialing in was eliminated, and that’s actually a huge deal for us.”

UberConference Helps Connect a Spread Out Team

With a geographically spread out staff, much of David’s week involves checking in over conference calls. Each major Blue Bottle department has an UberConference line, and UberConference provides a quick way for everyone to dial into meetings. Keeping connected from The Bay Area to Tokyo can be a challenge, but UberConference has elim- inated that communication barrier.

“I love using UberConference with Google Hangouts–the controls in the sidebar are useful when monitoring large calls. There have been a couple of times where our founder has led a call to announce something, and in that case there are 50-80 people joining. When that happens, I’m able to look over everyone and mute those who need to be muted to keep the call running smoothly.”

Other factors Bowman cited were UberConference’s reasonable pricing, the integrations with Google Apps, and the thoughtfulness behind its user experience. “It’s a really solid product,” he concluded.

Read more about Blue Bottle Coffee and our other customer profiles, here.

Friday, April 25th, 2014 .

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Congratulations to CEO and co-founder Craig Walker who will be receiving the 2014 Georgetown Entrepreneurial Excellence Award for Outstanding Alumni Entrepreneur. Craig was chosen by the board of the Georgetown Entrepreneurship Alliance for his level of innovation and service to the entrepreneurial community, demonstration of positive impact on business, and other qualities of an entrepreneur and Georgetown graduate. The award will be given as part of Entreprelooza on Georgetown’s campus.

Wednesday, August 28th, 2013 .

We’ve just upgraded UberConference to High Definition (HD) audio.  Anyone who joins a conference call from their computer now sounds absolutely fantastic.  As if our visual interface wasn’t enough, now you’ll really want to connect to calls through your computer.

Call into your next conference call on Chrome to experience the difference. Schedule your call now!

For now, Google Chrome is required to enjoy Audio HD. We’re working on adding support for Firefox.  As more browsers support WebRTC, we’ll add them too.

Friday, October 3rd, 2014 .

Telecom technology review company Software Advice, recently put together a list of key findings regarding the way that employees utilize video and teleconferencing in the modern workplace. They spoke to over 389 workers on how they do remote meetings and what features and services they prefer.

Let’s break down the three key findings from the report:

 

1) Most employees surveyed used both audio and videoconferencing, with 39 percent relying “mostly” on audio conferencing and 31 percent using both equally.

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While videoconferencing is growing in popularity, we at UberConference believe that sharing can be done in a mutlitude of ways. While facial features and body language are an important component of video conferences, having a clear audio connection is the only way they can truly work.

 

2) Employees preferred videoconferencing for training and customer support contexts, and preferred audio conferencing for internal communications.

Our very own Hugo Romano, product manager for UberConference, was featured in the article explaining: “If you’re meeting a person for the first time, you need to see body language to understand how she or he communicates.” This is especially true when trying to walk someone through a product demonstration or support inquiry.

 

3) Employees liked the ease of setup that audio conferencing provides, while they liked the ability to read body language through videoconferencing.

Both features have their strengths and we believe UberConference, with screen sharing and document sharing capabilities can provide a rich end user experience.

Read the full report here.

Tuesday, September 24th, 2013 .

We are happy to announce that we have been named a recipient of the 2013 INTERNET TELEPHONY Excellence Award by TMC for the second year in a row. The award is presented by INTERNET TELEPHONY Magazine and honors companies that deliver exceptional IP communication solutions.

“On behalf of TMC and the editors of INTERNET TELEPHONY magazine, we are honored to grant UberConference with this award for its innovation in IP Communications,” said Erik Linask, Group Editorial Director, TMC. “UberConference has demonstrated exceptional quality and proved itself worthy of this honor by improving business for its clients.”