Thursday, June 12th, 2014 .

cloud collective

 

“Our objective is to amplify market awareness of third-party applications that extend the value of the Salesforce platform. Solutions add value, increase productivity, and improve the usability of the Salesforce apps we all know and love.”

UberConference is pleased to join the first coalition for the Salesforce AppExchange called the Cloud Collective. The nine SaaS providers that formed this coalition are doing so to strengthen the Salesforce ecosystem and increase awareness of apps available to Salesforce users. The goal is to streamline the Salesforce experience and improve integrated workflow.

To keep informed about the future of the collective, please sign up for updates here.

Thursday, June 13th, 2013 .

My first job was working as a sales manager at computer giant CDW, a large computer company in Chicago, where I chatted on the phone all day with I.T. directors and helpdesk managers.

Most of my clients were I.T. guys who worked at the helpdesk and were responsible for keeping the company’s technology infrastructure up and running.

When tech support issues are straightforward, I.T. professionals resolve them with a quick phone call, instant message, or email to the customer.

When tech support issues cannot be resolved immediately, the standard protocol is to log the issue as a ticket in a helpdesk ticket tracking system like Mojo Helpdesk. From there, the ticket is assigned to an expert, or team of experts, who can most efficiently resolve the issue.

Sometimes you’ll have up to 3-4  employees getting involved to solve a support ticket. This is where the combination of a ticket tracking system like Mojo and a conference calling system like UberConference can start to aid internal efficiency.

Instead of flooding a support ticket with ton of comments and creating a confusing ticket thread that’s hard to follow, the support staff can hold a conference call to resolve the customer issue, using the helpdesk ticket as a reference during the discussion.

Very frequently, support staff can accomplish more in a 5-minute conference call than they can by exchanging 20+ emails.

Even if the conference call doesn’t fully resolve the issue, support staff can record the call, and make note of outstanding follow ups.

Those follow-ups can be added as tickets in Mojo and then assigned to the appropriate topic experts, and tracked to completion (i.e. the answer is sent to the customer). Once the ticket is solved, Mojo saves it automatically for future reference in case another customer has a similar issue.

Tuesday, October 2nd, 2012 .

Leadership development consultant John Baldoni conducted a series of experiments over a decade to determine how best to keep everyone’s attention in conference calls. He found there is only one sure meeting killer and that is not involving your participants.

At least 95% of all meeting participants tune out at some point. It’s even easier on a conference call.  So if you want to not only captivate, but motivate your team, coworkers or important business contacts on your next UberConference, here are 5 great ways to pump them up for their best meeting ever:

  1. Have an agenda. No one likes having meetings just to have a meeting. If you are just touching base that is one thing, but a regularly assigned meeting for meeting’s sake is irritating to most people and can be a complete waste of time and productivity. Have a focus for the meeting before you go into it. This will help everyone get the most out of the meeting.
  2. Let everyone have a say. Even if you are in charge of the meeting, and even if you have an agenda in mind, just going on and on and not letting others have a word is just asking them to tune you out. You may also be tuning out some great insights that could help push your idea to the next level. Letting others participate in the conversation is key to keeping their attention.
  3. Give participants something to prepare before the meeting.One sure way to involve people and make them feel important is to have them look into something before the meeting. This helps them feel included and gives them something to add to the conversation.
  4. Resist the temptation to multi-task. Do not surf the net, read emails or do other things while on the conference call. People can tell, even over the phone, if you are not really paying attention. If you are not present for your own meeting no one else will be either.
  5. Drive consensus and decisions. After making sure people have been heard, formulate a plan of action while you are in the meeting. Speak back the important points covered and make sure everyone is on the same page with the next steps. Wrap up with a plan of action. People like to feel like the meeting was productive and their next moves are clear. This will help everyone feel the meeting went well.

Wednesday, December 3rd, 2014 .

Let us know how we can make UberConference a better product for you and your team.

In addition to providing great support, we’re now offering a way for you to directly impact the future of UberConference. Just go to our Zendesk portal and select Feature Requests. From there, please give us a detailed brief of what you’d like to see next. We’ll be sure to keep you in the loop.

We’re excited to see what ideas you have and how we can continue to innovate for your team.

Support Forum

Thursday, April 25th, 2013 .

Demoing your startup’s new product without PowerPoint is tough. Competing for an award judged by two very experienced CEOs and a highly respected VC is even tougher.Hosted by former TechCrunch co-editor (now current DEMO Conference Exec Producer) Erick Schoenfeld, the inaugural DEMO Mobile in San Francisco had UberConference CEO Craig Walker sitting with Garrett Camp, Founder & Chairman of Uber and StumbleUpon andChi-Hua Chien, General Partner, Kleiner Perkins Caufield & Byers. (Yes, the UberConference team are Über users – we get asked that one a lot.)

This year’s mobile-and-productivity class included FieldLens, Tylr Mobile, TouchMail, and Altia Systems, who walked away with a DEMOGod award. UberConference CEO Craig Walker actually launched his previous company GrandCentral (today known as Google Voice) at the Demo Conference in 2006.

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