Thursday, June 12th, 2014 .

cloud collective

 

“Our objective is to amplify market awareness of third-party applications that extend the value of the Salesforce platform. Solutions add value, increase productivity, and improve the usability of the Salesforce apps we all know and love.”

UberConference is pleased to join the first coalition for the Salesforce AppExchange called the Cloud Collective. The nine SaaS providers that formed this coalition are doing so to strengthen the Salesforce ecosystem and increase awareness of apps available to Salesforce users. The goal is to streamline the Salesforce experience and improve integrated workflow.

To keep informed about the future of the collective, please sign up for updates here.

Friday, April 11th, 2014 .

Last week, we began our analysis of the eleven types of people who can ruin a perfectly good teleconference.  We looked at the Repeating Everything Everyone Else Already Said Guy and the Irrelevant Topic Gal.  These are about two of eleven types Conference Call Ruiners have identified in my academic research.  (Please note my credentials: I am ABD (all but dissertation) at the University of Duluth (France) in Human Behavior, so I think I can confidently state I AM an expert.

Today we’re going to look at the Completely Unrelated Anecdote Guy and the Hello? Is This Thing Working? Gal.

First up: the Completely Unrelated Anecdote Guy. At first, this type can be charming.  He’s got a million great stories: his life on the high seas as a crab fisherman, the years he spent in minor league hockey, cutthroat tales on the floor of the Chicago Mercantile Exchange.  Oh, I could go on and on.  And so could he.

Here’s how this thing sort of plays out:

CALLER 1: Now as far as the language in Hold Harmless sections here.

CALLER 2: It’s fairly standard language.

CALLER 1: And that’s our problem —

COMPLETELY UNRELATED ANECDOTE GUY: Did I ever tell you guys about the wrestling match I was in in the Phillipines back in 1979?

CALLER 1: What?!  What does that have to do with what we’re talking about?

COMPLETELY UNRELATED ANECDOTE GUY: Well, we’re talking about holds here, right?  Let me tell you, I was working the professional circuit in those days.  Very popular character: Uncle Sam the Hammer.  Patriotic type.  Striped pants.  Red, white and blue outfit.  Top hat.  Although in the Phillipines, the Uncle Sam the Hammer character was a villain.  Anyway, one particularly steamy night in Manila —

CALLER 2: Excuse me, but what does this have to do with the Hold Harmless language?

COMPLETELY UNRELATED ANECDOTE GUY: I’m talking about a hold that wasn’t harmless.  In fact, I’ve problems with regular urination since then.

CALLER 1: Eeeeww!  Get out you.  Hang up on him.

COMPLETELY UNRELATED ANECDOTE GUY: I was at a hanging once.

The Completely Unrelated Anecdote basically is a narcissist. They are staring into every situation and seeing themselves. In the Greek myth of Narcissus, Narcissus was so enamoured of themselves as he stared into his reflection in a pond and then fell in and drown.

Similarly, the best way to manage this person on a conference call is to let them know two things:

1. If they tell one more anecdote, they will be hung up on.
2. You’re not kidding.

They will respond thusly: “Sorry. You know, I worked in the merchant marine once with a guy who had a million stories.”

Once this happens, you will hang up on the person. When they call back in, remind them you weren’t kidding. And that you have one finger on the hangup button on their line.

We now come to the Hello? Is Thing Working? Hello? Gal.

The answer is: Yes. Yes, it’s working. Stop asking that question. We all know you can hear us. Stop pretending. It goes like this:

CALLER 1: Okay, as far as Thursday’s agenda,

HELLO GAL: Hello? Hello?

CALLER 2: Yeah, Denise. We hear you.

HELLO GAL: Is this thing working?

CALLER 1: Yes, it’s working. Now, as far as Thursday–

HELLO GAL: Can you all hear me?

CALLER 2: Yes, we can hear you.

HELLO GAL: I can hear you guys. But can you hear me? Hello?

CALLER 1: YES!  WE CAN HEAR YOU!

HELLO GAL: Gosh, Bob, you don’t have to yell.

CALLER 1: Good. Thursday’s agenda will have–

HELLO GAL: Hello? I think I just lost the connection. Are you all there?

At this point, things are about to turn ugly. What all of you could do is start yelling at her. But what does that get you? Nothing, my friends. Here’s what you all do. Sit perfectly still for a minute, all of you. Nobody moves or makes a sound.

She’ll keep asking if you’re and when you don’t respond, she’ll think she’s lost the call. She’ll hang up and you’re in the clear. You can finish the call without her.

Saturday, February 9th, 2013 .

Learn how to add UberConference lines as “resources” in Google Calendar to quickly add UberConference meeting information to Google Calendar events.

At LTech we email, schedule, and manage our documents exclusively in the Google Apps Cloud.

As a Premier Google Apps Reseller and Amazon Consulting Partner, we’re always looking to find ways for our clients to take advantage of cloud-based business tools to help them streamline all aspects of their business.

UberConference was a natural fit for us. It allowed us to replace our old conference bridge service with a cloud-based service that was integrated with Google Apps.

Since we do all of our scheduling through Google Calendar, we decided to add our UberConference lines as “resources” in Google Apps. By doing this, we were able to “book” the UberConference line in Google Calendar through the “Book a Room” feature.  The UberConference dial-in number and URL was then automatically inserted into the Google Calendar invite and sent to our customers.

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The setup process only took about twenty minutes.   Here’s how we did it:

  1. We created a spreadsheet with a row for each of our team member’s UberConference phone numbers, PINs and custom URLs.
  2. We logged into our Google Apps control panel with Administrator access and added each conference line as a “resource” to Google Calendar.  You can learn more about adding resources to Google Calendar by following this link.  A Google Calendar resource is anything you can schedule that isn’t an event, like a car, a computer or a bridge line.image
  3. We then changed the sharing settings for each resource to “see all event details” so that the bridge lines could be viewed and booked by all LTech team members.

When an employee is hired or terminated, we simply add or remove their bridge line resource from Google Calendar.

Now, when we need to schedule a meeting with UberConference, we simply click “Rooms,etc.” in the calendar event and click Add but our personal UberConference bridge line.

This method allows us to quickly schedule and share UberConference meeting information more efficiently because we can do it all from the Google Calendar interface.
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Our guests then receive a calendar invitation with the meeting URL and phone line.  When it’s time to start the meeting, we log into UberConference and click “New Conference” to send out the invites again, but guests can also just dial in with the open PIN without the conference being created beforehand.

Please tweet us at @ltech if you have a question about booking UberConference resources.

You can learn more about LTech and our services at Ltech.com or by following us at @ltech.

Friday, December 14th, 2012 .

Need someone to schedule conference calls on your behalf? Until now this was only possible by sharing your password with someone. We know that’s not something most people want to do. So we changed that.
Starting today, UberConference Pro users can delegate their account by creating an administrator password. This allows someone else to schedule and edit calls on your behalf.

To create an administrator password, just login to your account and go to Settings>Password then click on “Invite an administrator”.  Your chosen admin will get an email prompting them to create a password to access your account.  They will still login with your email address but have their own password.

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Once created, your admin will be able to do most anything you can with your account, other than change your password.  You can revoke these admin privileges at any time.

For questions about this and other Pro or Enterprise features contact sales@uberconference.com