Monday, June 30th, 2014 .

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“I will only sell coffee less than 48 hours out of the roaster to my customers, so they may enjoy coffee at its peak of flavor. I will only use the finest, most delicious, and responsibly sourced beans.” -James Freeman, Blue Bottle CEO

Blue Bottle has grown into a network of cafes, wholesale partners, an espresso cart, and some vintage German coffee roasters. With more than 300 employees and locations in The Bay Area, Los Angeles, New York City and now, Tokyo, the growing business needed a seamless way to stay connected.

Blue Bottle’s CFO, David Bowman discovered UberConference when he dialed into his first call without a PIN number–he’s been a loyal user ever since. Bowman not only handles the company’s finances, but also has some responsibility for IT (what software the com- pany invests in and services it) as well as managing the company’s eCommerce site.

UberConference Makes Acquisitions Easier

UberConference made things especially easy for the Blue Bottle team during the acquisitions of both Tonx and Handsome Coffee in Los Angeles. Bowman was constantly on the phone with lawyers on the other side going back and forth with paperwork. He found these calls were effective and specific features of UberConference had a strong advantage over his previous service, freeconferencecall.com. There were two features of UberConference that Bowman clearly preferred up front.

First, was that UberConference gave a much more professional impression. “Tactically, I hated hearing, ‘Thank you for calling freeconferencecall.com,’” he said. “Secondly, I like the ease of dialing in with UberConference–no long PIN code to remember. The annoyance of dialing in was eliminated, and that’s actually a huge deal for us.”

UberConference Helps Connect a Spread Out Team

With a geographically spread out staff, much of David’s week involves checking in over conference calls. Each major Blue Bottle department has an UberConference line, and UberConference provides a quick way for everyone to dial into meetings. Keeping connected from The Bay Area to Tokyo can be a challenge, but UberConference has elim- inated that communication barrier.

“I love using UberConference with Google Hangouts–the controls in the sidebar are useful when monitoring large calls. There have been a couple of times where our founder has led a call to announce something, and in that case there are 50-80 people joining. When that happens, I’m able to look over everyone and mute those who need to be muted to keep the call running smoothly.”

Other factors Bowman cited were UberConference’s reasonable pricing, the integrations with Google Apps, and the thoughtfulness behind its user experience. “It’s a really solid product,” he concluded.

Read more about Blue Bottle Coffee and our other customer profiles, here.

Tuesday, March 11th, 2014 .

The great thing about Google Docs is live editing by multiple users of the same document. The problem is that sometimes the editing process would be smoother if everyone working on the document could talk to each other while working.

Well, now you can.

Today we’re introducing the UberConference add-on for Google Docs. One click to get all your viewers and editors of a document on the call. Just enable the UberConference add-on within your Google Doc, and we’ll load a sidebar with your UberConference dial-in information.

Tuesday, August 27th, 2013 .

Las Vegas in the summertime is even hotter if you work in the IP communications industry. IT Expo is the conference to attend because it’s where IT decision-makers go to figure out which technologies are the up-and-comers, and how to best spend their budgets. Carriers, service providers, government agencies, enterprise companies, manufacturers and developers all come together at this big event.

On Wednesday and Thursday, UberConference CEO Craig Walker is speaking on two papnel talks, 5 Technologies Critical to the Future of Business and Service Providers: Smart Ecosystem Facilitators or Dumb Pipes?  Make sure to check them out if you are at the conference.

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From keynotes that include Apple founder Steve Wozniak, to killer sessions like “Battle In The Clouds,” as well as the WebRTC SchoolTraining and Certification program, IT Expo contains some of the year’s best communications technology content. To follow some smart telecommunications conversations, check out IT Expo on Twitter.

Friday, February 21st, 2014 .

I have eight (8) children, now mostly grown. Two live in New York City — Brooklyn, to be exact — one lives in Washington, D.C., one lives and works on the Cheyenne River Indian Reservation in South Dakota, one goes to college in Minnesota and another is in South Africa, and my two youngest live in Germany. I live in Berkeley, CA. The nine of us regularly do Skype Group Calls, and there is nothing I love more than seeing all eight of them in a group call. Take my word for it, they are all incredibly beautiful-looking children.That pretty much covers my need for video calling. The rest of you? I don’t really want to look at you when we talk on the phone. Nothing personal… oh, okay, it is something personal. It’s not that I don’t like you. It’s just that, well, I’d prefer imagining how you look.

And here’s how I picture you: you’re looking great. Your hair is perfect and you’re dressed in a casual yet elegant manner that bespeaks the quality of you as a person.In addition, if I’m going to talk to you on the phone, I kinda don’t want to spend anytime making sure I look good. I just want to sound good. I want you to imagine me the way I’m imagining you. I want to sound smart and competent and brilliant and insightful and piercing in my analysis, or — depending on the situation — maybe a little sexy. Even if I’m wearing that ratty University of New Mexico Football sweatshirt with holes in the armpits that I got at a thrift store eight years ago, and my hair is a mess, and I haven’t showered since Tuesday. You don’t need to see that. No one needs to see that. Frankly, it’s upsetting enough to me that I look like this, and I certainly don’t want to inflict it on you.

A couple of months ago, I did a video call with my writing partner on a film project. We had never met, but had corresponded and done a lot of work together via email and Google Docs, and I felt completely comfortable with him as a partner. Then we did the Skype video call. His hair was a mess and his nose was bright red from a cold… and he was lying in bed! To be honest, that killed it for me. It felt as if I were lying in bed with him. And he was sick! I did not want to be lying in bed with a sick guy talking about the second act break. I didn’t.

“Can we continue this call tomorrow?” I asked.

“Why?” he said.

“You’re sick and in bed,” I said. “And I kinda feel like I’m in bed with you right now and I might catch what you have..” And so we ended what had been up to that point a productive call.

Look, I don’t want to come across as Mr. Fussbudget Himself, Felix Unger, and certainly the technology exists to make video conference calling simple and convenient.

But don’t you sometimes wish you were just doing an audio-only conference call? That way, all of us could be sitting in our PJs at home, and we could all be imagining that everyone else looks as good as they sound. These are smart and brilliant and handsome people I’m working with, you can think to yourself, without reality — messy hair and ratty t-shirts and dingy living rooms — ruining it for everyone.