At ÜberConference, making sure you have the best possible experience on every call is very important to us. Call quality is a main priority for us, and we’re always monitoring and measuring quality metrics and testing out different configurations, partners, and settings. As we get close to exiting our beta period, we have made some significant improvements to our service, and will be migrating users to our newest platform. We have started emailing users about this transition and most will get a new ÜberConference number assigned to them as part of this process. Everything else should be the same. You’ll just use a different number to dial into, and ÜberConference should be even better!
We do our best to listen to feedback from our customers, and we’ve been hearing quite a few requests to give UberConference organizers the ability to choose who receives the summary emails sent after each conference call.
We originally implemented this feature to give meetings more context. The summary emails contain links to any shared documents or recordings, correlating with meeting notes for reference. They also include interesting stats, like who was there and who talked the most and the least.
If UberConference Pro and Business organizers would rather not have the email summaries sent to every participant after the conference ends, they now have the ability to manage that in their settings.
To specify who should receive the conference summaries, go to uberconference.com/settings (when logged in), and scroll all the way down to the “Notification Preferences” section. Under “Call Summary,” you will see the option to disable or enable the conference call summary for participants or for yourself. Don’t forget to click on the “Save Changes” button on the bottom of the page.
We’re continuously trying to make Business features more robust for our customers, and disabling call summary emails is just one of the many ways you can customize your conference calls with UberConference Business. Business users also get advanced features like custom hold music, up to 100 callers, dial out to add guests to call, local conference phone numbers, and more.
UberConference Free users still maintain control over the summary emails for themselves.
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As you may have seen in PC World, we’ve been leveraging Chrome’s newest technology to create an always-on, installable version of UberConference. I’m excited to announce that as of today, the app is available for anyone using Windows or the Chrome OS! Learn more.
The Chrome App is a totally redesigned experience and offers the benefits of a regular native application:
- No browser required to launch or run the app
- Always running in the background, so you’ll never miss a call
- Launchable with a single click by using the Chrome Launcher, creating a shortcut or pinning the app to your taskbar
YouTube sensation Scott Bradlee & Postmodern Jukebox have tackled a new challenge – bringing Alex Cornell’s hit “I’m On Hold” to our users in a new way. In September 2012, one of our co-founders, Alex Cornell, wrote our featured UberConference hold song, aptly titled “I’m On Hold”. The song quickly resonated with our customers and appeared in publications all over the web ranging from TechCrunch to Fast Company to the Wall Street Journal. We asked arranging genius, Scott Bradlee, to rework the song in as many styles possible. The results of their efforts completely surpassed our expectations, and — we hope — will end hold waiting boredom once and for all.
Proving that everything new can be old again, pianist Scott Bradlee has become a viral pop sensation after creating a series of clips for YouTube that finds him and his ad hoc group Postmodern Jukebox reworking 21st century pop hits in a variety of vintage styles — transforming Miley Cyrus’ “We Can’t Stop” into a ’50s-style doo wop number, giving Macklemore’s “Thrift Shop” a ’20s jazz accent, crossing Daft Punk’s “Get Lucky” with Irish folk music, and showing how Ke$ha’s “Die Young” would work as a classic country tune.
As Bradlee wrote on his website, “My goal with Postmodern Jukebox is to get my audience to think of songs not as rigid, ephemeral objects, but like malleable globs of Silly Putty. Songs can be twisted, shaped, and altered without losing their identities — just as we grow, age, and expire without losing ours.” When not busy with his Postmodern Jukebox sessions and live appearances, Bradlee also served as musical director for the “immersive theater” project Sleep No More.
“The jungle is dark, but it is full of diamonds, Willy.”
-from ‘The Death of a Salesman’ by Arthur Miller
And that is the problem salespeople have had for years and years and years: the jungle is dark but it is full of diamonds. There are sales out there to be made. People, businesses, organizations, families — they need the things salesmen sell. The problem is the jungle was dark, and finding the customers who need or want to buy what you are selling is time-consuming, wasteful and exasperating.
My first job straight out of college I was in sales. I sold dictation equipment for Lanier. It was a grind. I’d walk the streets of San Francisco — my territory was from the point where Market Street and California Street meet and extended as a triangle all the way to Van Ness. This was old-fashioned knocking on doors selling. I had virtually no information about any prospect and would try to find a picture on a desk or trophy on the wall to find something we had in common. It rarely worked. How great would it have been to have the LinkedIn profile of the guy I was pitching? Where he went to school, where he used to work, etc? Or what connections we had in common!
When I’d stay in the office to cold call, that was it…COLD. Blindly dialing businesses. Ouch.
Everyone who has ever worked in sales immediately recognizes this scene from “Glengarry Glen Ross.”
That was sales preparation in those days: here are the leads, now go out there and make some calls and close some sales.
It was a remarkably frustrating and inefficient system. All I knew about these “leads” was a name, a business and a phone number.
This has begun to change dramatically in recent years. A number of cloud-based software packages have emerged that significantly increase the amount of data a salesperson can access from almost anywhere about customers and potentials customers.
Knowing more about my leads, as I do today…boom! Success. And I don’t need to be in the office tied to some proprietary database to do this…it’s all in the cloud. I’d rather do it from home in my pajamas anyway, and now I can.
Salesmen are now armed with enormous amounts of information. They have access to prior purchases with the company (great for upsells, renewals, etc), complaints from the customers (Zendesk), and basically every interaction anybody in the company has ever had with a prospect or existing customer (Salesforce).
They also have the ability to work from anywhere, 24/7, and appear as professional as if they were sitting in their office, thanks to all the cloud-based information and tools.
My frustrating experiences in sales informed a lot of the product decisions we made early on in designing our company’s teleconferencing product: UberConference. UberConference makes great sales calls possible in four ways:
1. We make it easy for a potential customer to get on a call (no PINs). The easiest way to lose a potential customer is to provide them with even the smallest barrier to communicating with me. PINs are a potential barrier. That’s why I insisted we not require them in UberConference.
2. You won’t waste everybody’s first 15 minutes figuring out who just joined the call (visual). We provide on-screen updates so you know who is there as soon as they sign on. No need to reintroduce yourself each time a new caller signs on.
3. You know who’s talking at any point: is it the IT guy or the finance guy? That may not only be helpful to know, it could be critical in closing a sale.
4. You get a rich UberProfile on each caller. You can see their LinkedIn, Twitter, Facebook, Google+ accounts and get an idea of who the person is to whom you are speaking. This could prove to be crucial in the trust-building phase of a sales relationship. The more you know and understand about your customer, the better you can serve them… and sell to them.
I lasted only one year in sales. I realized it was too hard for me so I went back to school to get my MBA and then to law school to hide for a longer time. Had I had these tools I may have stayed in sales. Thank God they didn’t have them back then!