Tuesday, September 16th, 2014 .

 

UberConference has received top honors at two prestigious awards this week. Our team is very grateful for the recognition and quality feedback from our users. We received a Bronze Award in the category of Best Everyday Utility at the User Experience Awards and Silver at the American Business Awards – Telecommunication Company of the Year.

The Stevie American Business Awards are the world’s premier business awards, created to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. More than 3,300 entries were submitted to The 2014 American Business Awards and more than 240 executives nationwide participated in judging to determine this year’s Gold, Silver and Bronze Stevie Award winners.

The UXies are the premier awards for exceptional experience and inspire all technologists to create elegant, human-centered products that solve real customer problems by showcasing next-generation digital products, honoring and celebrating with the most talented UX innovators and highlighting exceptional UX best practices. Our very own Jerome Tave explains the design theory that went into creating UberConference:

This adds to the growing list of awards our team has been fortunate to receive this year. We are excited for what lies ahead and appreciate the kind recognition. Congratulations to all winners and nominees!

Tuesday, June 12th, 2012 .

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Have you ever been stuck on hold waiting for the organizer of a conference call to join? Wouldn’t it be nice if you could do something or communicate with others also waiting on the call to start?  Fear not, as ÜberConference makes the waiting more bearable and even productive by our latest feature, ÜberChat.

When viewing a call in ÜberConference, you can see who is going to be in the call and who is waiting before the conference starts.  You can click around on user profiles to pass the time or learn more about the people on the call.  And now you can send instant messages, like “Hey, when the heck is this call going to start?!?” to others in the call that are viewing the conference online.  Its also really helpful once the call starts as well, so now you can share links, paste in a simple agenda, or pose questions to the other people viewing the ÜberConference without interrupting the flow of the call.  Currently ÜberChat is only available during the call, but we will soon have a way to view the chat record through the call summary. To access this feature while in anÜberConference, click the chat button along the bottom control panel.

Thursday, November 14th, 2013 .

Instantly transform your Gmail discussions to UberConferences with Cirrus InsightToday UberConference launched a partnership with Cirrus Insight, the #1 app to link Salesforce and Gmail.  Now, Cirrus Insight users can simply click from Gmail to start an UberConference with all the right people in their email thread.  Once the UberConference is over, Cirrus Insight also makes it easy to track the call your Salesforce account.“The whole idea behind Cirrus Insight is to make salespeople’s lives easier. That’s why we’re so excited to be partnering with UberConference to allow our users to kick off a conference call without having to leave Gmail. Now you can end the back-and-forth of emails and get to a decision quicker by instantly launching a conference call,” said Jason Hubbard, VP of Marketing at Cirrus Insight.

The Gmail extension is available in the Google Apps Marketplace, and now through November 22, 2013, you can use the promo code Uber to receive 30% off.

 

Wednesday, October 1st, 2014 .

This blog is contributed content from the Switch.co blog.

In 1876, Alexander Graham Bell invented the telephone. Fast forward to 2014, rotary phones have been replaced by dialpads, and connections are made without switchboards, but the phone on your desk has remained essentially unchanged. It’s clunky, it requires a user manual, and it doesn’t fit well with the the way you work best.

That’s why we made Switch.co. Created for today’s mobile workforce, and built specifically for Google Apps users, Switch.co is a cloud-based, business-grade phone system best suited for the anywhere work stye. It connects people, ideas and content across all of your devices. We’ve simplified the desk phone experience by integrating with Google Apps to pull up your latest Gmail messages and Drive documents, and letting you do things like switch between devices mid-conversation and set business hours for when you want them. Take a look at our other thoughtful features.

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When a bunch of us founded GrandCentral in 2005, the plan was to bring robust features to the end user. With the business user also in mind, we started to think about all the ways the web could make office phones that much more powerful.

Nine years have passed since that original idea, and we’ve seen a lot of innovation in business tools and services — but for some reason the antiquated desk phone has remained at the center of the enterprise voice world.

It sits there, on your desk, collecting dust and is used only when you absolutely have to use it. Even then, it’s hard for you to figure out how to transfer a call successfully or get rid of the red blinking voicemail light. Or, if you’re a startup like us, you don’t have a desk phone at all. It’s much easier for everyone to operate on their own mobile devices than be tied to their desks. But that’s not a real solution. We need a number for our business, we need to easily communicate with each other seamlessly, and all of us using our personal phones just doesn’t cut it. Why does it have to be this way?

Think about how complex email used to be for your business. You used to be forced to delete your emails after a few weeks to keep the storage from getting “too large.” Google fixed that by putting email in the cloud with Google Apps. Salesforce made our lives easier by making CRM simple and available to even the smallest businesses, and Zendesk continued this with customer support. The list goes on and on, but for some reason awesome, end-user focused enterprise telephony has been left untouched.

Believing that a phone call is still the highest quality form of communication, we saw an opportunity to make a business phone system as easy to deploy and manage as setting your company up with Gmail.

In 2012, we launched UberConference to tackle some of the obvious problems with audio conferencing. Just two years later, it’s supporting nearly a billion minutes a year with customers from The Weather Company, to Blue Bottle Coffee, to Dropbox using it every day.

Thanks to UberConference, our telephony infrastructure has now been tried and tested, and we’ve proven our ability to innovate and delight with enterprise communications. We’re now ready to bring Switch.co to life. Switch.co is a phone system for the modern worker, who is more likely to be taking a business call on his cell phone while at Starbucks than he would from the phone on his desk at work, and today, it’s launching to Google Apps users in private beta. You can sign up to get on the list here.

And to prove how much we believe in our own product, our CEO, VP Product, and many other team members ported their long time Google Voice numbers over to Switch.co a long time ago. We’re taking our business phones where they haven’t been before, right alongside our beta testers. With the help of your feedback, we’ll continue to work hard to make Switch.co better than anything you’ve seen before out of a business phone system.

We can’t wait to hear what you have to say!

The Switch.co team

 

Follow @switch_co on Twitter for updates.

Friday, May 9th, 2014 .

We’ve worked our way through four of the irritating conference call types you’ll inevitably meet.  Let’s do a quick review:

1. The Repeating Everything Everyone Else Already Said Guy

2. The Irrelevant Topics Gal

3.  The Completely Unrelated Anecdote Guy

4.  The Hello?  Is Thing Working?  Hello? Gal

Pretty annoying bunch, aren’t they?  Well, I’ve got a couple more subspecies to go into today.

First up, The Wait, I Didn’t Get That Document Gal.  This subspecies also goes by another name: The Big Fat Liar.  This woman never seems to receive that one key document you need to come to a decision in this conference call.

Does this sound familiar?

CALLER #1: Okay, now let’s take a look at what we’re proposing for pricing.

WAIT, I DIDN’T GET THAT DOCUMENT GAL: I’m sorry. I didn’t seem to get that document.

CALLER #1: We emailed it to you last week.

WIDGTDG: I’ve been having problems with my email server.  I don’t think arrived.

CALLER #1: But we had an “Acknowledge receipt before opening” routine on the email.

WIDGTDG: My assistant must have opened it.  I just don’t have a copy.

CALLER #1: Well, we also FedExed it.  And you signed for it.

WIDGTDG: Not my signature.

CALLER #1: And then we had it messangered to you.

WIDGTDG: I’m sorry, but I don’t remember signing for it.

CALLER #1: That’s why we had a photo taken of you signing for it.

WIDGTDG: That’s my twin sister.

CALLER #1: You’re just a big fat liar, aren’t you?

(Long silence.)

WIDGTDG: Perhaps.

As we have seen, the lengths this person will go to to deny having the document in question are extraordinary and constantly defeat your best efforts.  And now, finally, there is a solution: Screen sharing. You click the screen sharing button on your UberConference call menu. Voila, there it is. Right there staring her in the face. She can’t deny she got it or blame someone else for losing it. All she can do at this point is hang up and go away.  And then you’ve won.

We now move on to one of the most irritating Conference Call types: The Youth Sports Fanatic Dad.  First of all, let me be clear: I think that women athletes are tremendous.  One of my favorite sports to watch is the NCAA Women’s Softball Championships.  Incredibly exciting and fascinating contests played at very high level of athleticism and skill and intrigue.

On the other hand, there is only thing duller and more painful than watching nine year-old girls play softball: listening to one of the dads talk about it. There you on a conference call trying to get some business done and this guy is describing in excruiating detail a sequence of pitches that his daughter, Bethany, fouled off until she hit “this rocket just over the second base girls’ head” and drove home three runs in the bottom of the fourth.

Your brain is searing from the pain of listening to this, isn’t it? You’ve heard this guy go on and on, as if the game between the Pink Cheetahs (Bethany’s team) and the Blue Girlie Girls on Saturday was a battle between the very forces of good and evil in the universe.

The basic question to pose to this guy: Could you please, in the name of all that is holy, stop talking about Bethany’s softball team?

Fortunately, UberConference provides a solution: Mute. You can mute this guy. Just tell him if says one more word about nine year-old girls softball, you’re going to mute him.

“But the ump–

Mute is hit and the conference call goes forward.