Monday, March 24th, 2014 .

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UberConference has been featured in the business section of the Apple App Store. Our brand new iOS app gives Apple users an easier, more effective way to stay connected while on-the-go. The app offers some of the great capabilities you can find on our web browser:

Instant Conferences: Choose participants, and they’ll be dialed to join your conference right away.
Conference Summaries: After your call, you’ll get a summary with all the details of the call.
Schedule Conferences: You can send invites for a scheduled conference, just like on the web.
Call Recording: You can record your calls and listen to MP3s of them later.
See the Conference: The conference page shows you who’s on the call and who’s talking.
Social Profiles: While on a call, see your participants’ LinkedIn profiles and more.

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Wednesday, April 16th, 2014 .

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You asked for it, and we delivered. We are pleased to announce a fantastic new addition to our suite of productivity applications with screen sharing. Our award-winning teleconferencing service now supports real-time collaboration with screen sharing. (In addition to recent integrations with Google Hangouts, Google Doc add-ons, and in-conference document sharing.)

Facilitating a screen share is as easy as clicking the “Share Your Screen” button in the bottom left corner of the UberConference dashboard in Google Chrome. Presenters without the UberConference extension will be prompted to install it the first time they screen share, also having the option to share their full screen or a specific tab. Viewers will automatically be able to see the presenter’s screen view on their own screens using any browser.

Wednesday, April 2nd, 2014 .

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Let’s face it: sometimes our beloved customers, are a lot of trouble.  And every once while in a while we feel like this:

One of the most important decisions we made leading up to the launch of UberConference was to have live customer service.  If we had service problems (and there is no company on the planet that doesn’t have service problems), then we wanted to make sure that was a live person our customers could talk to.

Sounds pretty obvious, doesn’t it?

Actually, for many American businesses, the decision to have live customer service is not obvious.   But it has been for us.   It is in customer support where we differ from other companies.

  • Most startups don’t do much with Customer Support. We have two offices to cover 5am to 6pm PST (both coasts) with live support during business hours.

  • Most companies think of Customer Support as a cost center. We think of it as a marketing opportunity to make our best customers, aka the ones using the product, the happiest.

  • Most companies dread support. We relish it.  Everybody in the company from the CEO to the newly hired intern, spends a week doing CSR and it rotates every week.

One of our company policies with new hires is that each employee at some point in their first month on the job must spend a week working in Customer Support. One week. Everyone. Each new employee working Customer Support has to go to either our San Jose or Raleigh office and spend a couple of days training with our CSRs there. Not only does this help build up the knowledge base about the product for our employees, it gives us all a better sense of what our customers are dealing with, in the field, on a daily basis.

With everybody sitting in a Customer Support Representative (CSR) seat, every employee gets a sense of what our customers are like: how they are using the product and what suggestions, problems and concerns they have. This experience creates a great insight to the product and empathy for our users. We have an entire company of fully trained CSR agents to help out.

We keep and track detailed data on our customer service requests and queries: what kinds of issues come up frequently? Why? What types of complaints do our customers have?

The other fascinating aspect of this system for us has been the number of product features, suggestions and improvements we have received through our customer support system.

Some of our best product insights come from listening to our customers’ requests, and having an attentive, responsive and respectful CSR team makes that a close loop of innovation.

Tuesday, January 29th, 2013 .

Want some tips on being more productive in your business?

You’ll want to check out the latest ebook from Evernote Productivity Ambassador, Joshua Zerkel. The ebook Evernote @ Work, The Ultimate Guide to Implementing Evernote in Your Business has a number of tips on using Evernote to be more efficient. ÜberConference is one of the Evernote integrations mentioned in the book, and is highlighted as a tip for  keeping your meetings on track. ÜberConference’s integrationstarted as a way to automatically saves call summaries in Evernote, and last week added a new feature for sharing Evernote notes in meetings.

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Monday, June 30th, 2014 .

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“I will only sell coffee less than 48 hours out of the roaster to my customers, so they may enjoy coffee at its peak of flavor. I will only use the finest, most delicious, and responsibly sourced beans.” -James Freeman, Blue Bottle CEO

Blue Bottle has grown into a network of cafes, wholesale partners, an espresso cart, and some vintage German coffee roasters. With more than 300 employees and locations in The Bay Area, Los Angeles, New York City and now, Tokyo, the growing business needed a seamless way to stay connected.

Blue Bottle’s CFO, David Bowman discovered UberConference when he dialed into his first call without a PIN number–he’s been a loyal user ever since. Bowman not only handles the company’s finances, but also has some responsibility for IT (what software the com- pany invests in and services it) as well as managing the company’s eCommerce site.

UberConference Makes Acquisitions Easier

UberConference made things especially easy for the Blue Bottle team during the acquisitions of both Tonx and Handsome Coffee in Los Angeles. Bowman was constantly on the phone with lawyers on the other side going back and forth with paperwork. He found these calls were effective and specific features of UberConference had a strong advantage over his previous service, freeconferencecall.com. There were two features of UberConference that Bowman clearly preferred up front.

First, was that UberConference gave a much more professional impression. “Tactically, I hated hearing, ‘Thank you for calling freeconferencecall.com,’” he said. “Secondly, I like the ease of dialing in with UberConference–no long PIN code to remember. The annoyance of dialing in was eliminated, and that’s actually a huge deal for us.”

UberConference Helps Connect a Spread Out Team

With a geographically spread out staff, much of David’s week involves checking in over conference calls. Each major Blue Bottle department has an UberConference line, and UberConference provides a quick way for everyone to dial into meetings. Keeping connected from The Bay Area to Tokyo can be a challenge, but UberConference has elim- inated that communication barrier.

“I love using UberConference with Google Hangouts–the controls in the sidebar are useful when monitoring large calls. There have been a couple of times where our founder has led a call to announce something, and in that case there are 50-80 people joining. When that happens, I’m able to look over everyone and mute those who need to be muted to keep the call running smoothly.”

Other factors Bowman cited were UberConference’s reasonable pricing, the integrations with Google Apps, and the thoughtfulness behind its user experience. “It’s a really solid product,” he concluded.

Read more about Blue Bottle Coffee and our other customer profiles, here.