Tuesday, December 10th, 2013 .

We’re excited to announce a totally redesigned UberConference! Our new interface makes conference calls even easier. Best of all, absolutely no PINs are required for Pro users and their guests.

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  • No PINs: For Pro accounts, now there’s no PIN required for anyone in your meeting. For Basic (free) accounts, the meeting organizer dialing-in from their own phone still doesn’t need a PIN.
  • Better security: As always, our visual interface lets you be sure who is and isn’t on your call. No need to worry if someone is still there from your last call or ask “who just joined?” Now you can “lock” and unlock calls whenever you want to prevent others from joining. Simply click the lock icon, or press ## on your phone to lock and unlock.
  • Free New interface: It’s even easier to schedule and host instant calls. Your online conference room is now totally redesigned with many usability improvements.
  • Free call recordings: With this update, even Basic account holders are able to record and share meeting recordings.
  • Mobile apps: Experience our new fully featured Android app(iPhone coming soon). Now easily schedule future conferences in addition to instant conferences while you’re on the go.

Friday, April 11th, 2014 .

Last week, we began our analysis of the eleven types of people who can ruin a perfectly good teleconference.  We looked at the Repeating Everything Everyone Else Already Said Guy and the Irrelevant Topic Gal.  These are about two of eleven types Conference Call Ruiners have identified in my academic research.  (Please note my credentials: I am ABD (all but dissertation) at the University of Duluth (France) in Human Behavior, so I think I can confidently state I AM an expert.

Today we’re going to look at the Completely Unrelated Anecdote Guy and the Hello? Is This Thing Working? Gal.

First up: the Completely Unrelated Anecdote Guy. At first, this type can be charming.  He’s got a million great stories: his life on the high seas as a crab fisherman, the years he spent in minor league hockey, cutthroat tales on the floor of the Chicago Mercantile Exchange.  Oh, I could go on and on.  And so could he.

Here’s how this thing sort of plays out:

CALLER 1: Now as far as the language in Hold Harmless sections here.

CALLER 2: It’s fairly standard language.

CALLER 1: And that’s our problem —

COMPLETELY UNRELATED ANECDOTE GUY: Did I ever tell you guys about the wrestling match I was in in the Phillipines back in 1979?

CALLER 1: What?!  What does that have to do with what we’re talking about?

COMPLETELY UNRELATED ANECDOTE GUY: Well, we’re talking about holds here, right?  Let me tell you, I was working the professional circuit in those days.  Very popular character: Uncle Sam the Hammer.  Patriotic type.  Striped pants.  Red, white and blue outfit.  Top hat.  Although in the Phillipines, the Uncle Sam the Hammer character was a villain.  Anyway, one particularly steamy night in Manila —

CALLER 2: Excuse me, but what does this have to do with the Hold Harmless language?

COMPLETELY UNRELATED ANECDOTE GUY: I’m talking about a hold that wasn’t harmless.  In fact, I’ve problems with regular urination since then.

CALLER 1: Eeeeww!  Get out you.  Hang up on him.

COMPLETELY UNRELATED ANECDOTE GUY: I was at a hanging once.

The Completely Unrelated Anecdote basically is a narcissist. They are staring into every situation and seeing themselves. In the Greek myth of Narcissus, Narcissus was so enamoured of themselves as he stared into his reflection in a pond and then fell in and drown.

Similarly, the best way to manage this person on a conference call is to let them know two things:

1. If they tell one more anecdote, they will be hung up on.
2. You’re not kidding.

They will respond thusly: “Sorry. You know, I worked in the merchant marine once with a guy who had a million stories.”

Once this happens, you will hang up on the person. When they call back in, remind them you weren’t kidding. And that you have one finger on the hangup button on their line.

We now come to the Hello? Is Thing Working? Hello? Gal.

The answer is: Yes. Yes, it’s working. Stop asking that question. We all know you can hear us. Stop pretending. It goes like this:

CALLER 1: Okay, as far as Thursday’s agenda,

HELLO GAL: Hello? Hello?

CALLER 2: Yeah, Denise. We hear you.

HELLO GAL: Is this thing working?

CALLER 1: Yes, it’s working. Now, as far as Thursday–

HELLO GAL: Can you all hear me?

CALLER 2: Yes, we can hear you.

HELLO GAL: I can hear you guys. But can you hear me? Hello?

CALLER 1: YES!  WE CAN HEAR YOU!

HELLO GAL: Gosh, Bob, you don’t have to yell.

CALLER 1: Good. Thursday’s agenda will have–

HELLO GAL: Hello? I think I just lost the connection. Are you all there?

At this point, things are about to turn ugly. What all of you could do is start yelling at her. But what does that get you? Nothing, my friends. Here’s what you all do. Sit perfectly still for a minute, all of you. Nobody moves or makes a sound.

She’ll keep asking if you’re and when you don’t respond, she’ll think she’s lost the call. She’ll hang up and you’re in the clear. You can finish the call without her.

Thursday, March 6th, 2014 .

The new technology track for Google Apps Partner Program provides customers with apps to help them run their businesses more efficiently, and as an early partner, UberConference is  recognized for its richly collaborative service.

This partnership means that we will be provided with technical, marketing and sales support to bring UberConference to a larger audience, and we are proud to announce that our first month of collaboration has been wildly successful.

Just four weeks ago, we announced our integration with Google Hangouts. Since launching the new Hangout App on February 6, UberConference has seen more than 100,000 customer installs and over 80,000 Hangouts with UberConference in just the first month.

“We’re excited about the new tech tracks for Google Apps Partner Program, which we anticipate will make our efforts more productive, give us even greater recognition as a top partner and accelerate our joint momentum with customers,” said UberConference CEO Craig Walker.

For more information about the technology track in the Google Apps Partners Program, please read the announcement here.

Wednesday, January 29th, 2014 .

Sharing becomes a truly conversational experience as UberConference kicks off a new collaborative tool for Google Drive. Now, in your conference browser, users can edit any document while discussing changes over a call. Anyone who has access to the Google Doc can edit or access the document online. Now your team can all be on a call and edit, add, and review notes in real time. No refresh windows, no second browsers. Get ready for a new wave of collaboration.
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