Thursday, August 23rd, 2012

BY Craig Walker, CEO

Conference calls usually are a pain. One of the things I hate the most is having to enter a long PIN followed by a pound sign to join a call. It’s nearly impossible when you’re driving or dialing in from your mobile phone to go back and forth from your email or calendar app to the phone dialer to enter them. They’re painful, and we think there’s a better way.

With ÜberConference we have a “no PIN” solution. When you create your ÜberConference account, you enter all the phone numbers you might be dialing in from (home, cell, office, etc.). The only time you’ll ever need to enter a PIN to join one of your conferences is if you dial in from any number other than the ones on your profile. This is great for you, but what about the other callers? Basically, we treat all the other callers the same way. If you invite somebody to a conference call, they’ll need no PIN and will be automatically added so long as they dial in from a number that you have for them in your address book. This is a great reason to sign in with your Google account or to upload your address book once you’ve joined ÜberConference (it makes it easy for us to identify your callers based on their caller ID).

Of course some people love entering PINs…otherwise why would they put up with it? I was invited to a conference call through another provider today, and I kid you not, there was a 9 digit PIN to get into the conference…and it was shared with everybody on the call. Were there really 900 million other calls going on at that time that would force me to use a 9 digit PIN? C’mon!

Since we hate PINs so much, you may be asking why we provide them to our users…good question. First, you will need it if you call in from some unknown number to keep your conference secure. Second, you may not know everyone needed for the call, so PINs can be shared with people not invited directly. Hopefully after that first amazing UberConference though, everybody will sign up for their own account and not ever need a PIN again 🙂

We’re working on some other features to make joining calls even easier. Soon you’ll be able to have UberConference dial out to all the people you want on the call at the time of your call. All they’ll have to do is answer the call and press 1 to join the UberConference. Sweet, right?

If you have any other suggestions or thoughts, feel free to shoot us a note at ideas@uberconference.com and we’ll be sure to think about them.