Tuesday, October 14th, 2014 .

We do our best to listen to feedback from our customers, and we’ve been hearing quite a few requests to give UberConference organizers the ability to choose who receives the summary emails sent after each conference call.

We originally implemented this feature to give meetings more context. The summary emails contain links to any shared documents or recordings, correlating with meeting notes for reference. They also include interesting stats, like who was there and who talked the most and the least.

If UberConference Pro and Business organizers would rather not have the email summaries sent to every participant after the conference ends, they now have the ability to manage that in their settings.

To specify who should receive the conference summaries, go to uberconference.com/settings (when logged in), and scroll all the way down to the “Notification Preferences” section. Under “Call Summary,” you will see the option to disable or enable the conference call summary for participants or for yourself. Don’t forget to click on the “Save Changes” button on the bottom of the page.

 

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We’re continuously trying to make Business features more robust for our customers, and disabling call summary emails is just one of the many ways you can customize your conference calls with UberConference Business. Business users also get advanced features like custom hold music, up to 100 callers, dial out to add guests to call, local conference phone numbers, and more.

UberConference Free users still maintain control over the summary emails for themselves.

Follow us on Twitter to stay in the loop on all things UberConference! @uberconference

Tuesday, October 7th, 2014 .

UberConference and Enplug: using visual displays to connect in a new way.

Enplug digital signage is one of the youngest and fastest growing startups in Silicon Beach. They were founded in 2012 and are currently in over 100 cities with around 35 employees. They are in over 400 venues with clients including Audi, Porsche, Marriott, Supperclub, WeWork and Amoeba music.

Enplug’s Plug and Play mini device turns any TV or digital display into an interactive and real-time marketing tool for businesses. After plugging the device into a TV, businesses choose from a wide-array of apps to display including live social media walls, live weather, live news and more.

Their most popular app is the Live Social Wall, which allows businesses to display a real-time feed of any hashtag or username from Twitter, Instagram, Facebook, Foursquare, and Yelp.

Businesses can control their Enplug displays from the ‘Enplug Control’ app, available on any smartphone, tablet, or desktop.

Their company, with employees all over the world traveling to onboard new systems, is constantly on the go. They needed a solution that would help them maintain efficiency and was in tune with their focus on design.

“One of the coolest things we do is turn our Enplug displays around the office — which we have about 30 of — into UberConference displays for sales, marketing, engineering, and operations meetings,” said Ryan Gushue, Director of Marketing at Enplug. “We attach a camera to them so people calling in can feel like they are here, in the meeting. With Enplug displays on every major continent, and only 35 employees, the ability to effectively communicate regardless of distance is essential for our growth.”

Friday, October 3rd, 2014 .

Telecom technology review company Software Advice, recently put together a list of key findings regarding the way that employees utilize video and teleconferencing in the modern workplace. They spoke to over 389 workers on how they do remote meetings and what features and services they prefer.

Let’s break down the three key findings from the report:

 

1) Most employees surveyed used both audio and videoconferencing, with 39 percent relying “mostly” on audio conferencing and 31 percent using both equally.

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While videoconferencing is growing in popularity, we at UberConference believe that sharing can be done in a mutlitude of ways. While facial features and body language are an important component of video conferences, having a clear audio connection is the only way they can truly work.

 

2) Employees preferred videoconferencing for training and customer support contexts, and preferred audio conferencing for internal communications.

Our very own Hugo Romano, product manager for UberConference, was featured in the article explaining: “If you’re meeting a person for the first time, you need to see body language to understand how she or he communicates.” This is especially true when trying to walk someone through a product demonstration or support inquiry.

 

3) Employees liked the ease of setup that audio conferencing provides, while they liked the ability to read body language through videoconferencing.

Both features have their strengths and we believe UberConference, with screen sharing and document sharing capabilities can provide a rich end user experience.

Read the full report here.

Thursday, October 2nd, 2014 .

We want to thank <re/code> for recently reviewing UberConference and making a great video highlighting how our product eliminates frustrations around conference calls. After walking through a play on our design, the team shared how UberConference can help make meetings run more efficiently.

“My favorite thing about UberConference is that it lets you see a visual representation of everyone on the call via its Web page or app. People are represented by tiles with names and images of themselves. This means you won’t have to ask things like, ‘Is Jessica still on the call, or did she hang up earlier?’” -Katherine Boheret

 

Wednesday, October 1st, 2014 .

This blog is contributed content from the Switch.co blog.

In 1876, Alexander Graham Bell invented the telephone. Fast forward to 2014, rotary phones have been replaced by dialpads, and connections are made without switchboards, but the phone on your desk has remained essentially unchanged. It’s clunky, it requires a user manual, and it doesn’t fit well with the the way you work best.

That’s why we made Switch.co. Created for today’s mobile workforce, and built specifically for Google Apps users, Switch.co is a cloud-based, business-grade phone system best suited for the anywhere work stye. It connects people, ideas and content across all of your devices. We’ve simplified the desk phone experience by integrating with Google Apps to pull up your latest Gmail messages and Drive documents, and letting you do things like switch between devices mid-conversation and set business hours for when you want them. Take a look at our other thoughtful features.

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When a bunch of us founded GrandCentral in 2005, the plan was to bring robust features to the end user. With the business user also in mind, we started to think about all the ways the web could make office phones that much more powerful.

Nine years have passed since that original idea, and we’ve seen a lot of innovation in business tools and services — but for some reason the antiquated desk phone has remained at the center of the enterprise voice world.

It sits there, on your desk, collecting dust and is used only when you absolutely have to use it. Even then, it’s hard for you to figure out how to transfer a call successfully or get rid of the red blinking voicemail light. Or, if you’re a startup like us, you don’t have a desk phone at all. It’s much easier for everyone to operate on their own mobile devices than be tied to their desks. But that’s not a real solution. We need a number for our business, we need to easily communicate with each other seamlessly, and all of us using our personal phones just doesn’t cut it. Why does it have to be this way?

Think about how complex email used to be for your business. You used to be forced to delete your emails after a few weeks to keep the storage from getting “too large.” Google fixed that by putting email in the cloud with Google Apps. Salesforce made our lives easier by making CRM simple and available to even the smallest businesses, and Zendesk continued this with customer support. The list goes on and on, but for some reason awesome, end-user focused enterprise telephony has been left untouched.

Believing that a phone call is still the highest quality form of communication, we saw an opportunity to make a business phone system as easy to deploy and manage as setting your company up with Gmail.

In 2012, we launched UberConference to tackle some of the obvious problems with audio conferencing. Just two years later, it’s supporting nearly a billion minutes a year with customers from The Weather Company, to Blue Bottle Coffee, to Dropbox using it every day.

Thanks to UberConference, our telephony infrastructure has now been tried and tested, and we’ve proven our ability to innovate and delight with enterprise communications. We’re now ready to bring Switch.co to life. Switch.co is a phone system for the modern worker, who is more likely to be taking a business call on his cell phone while at Starbucks than he would from the phone on his desk at work, and today, it’s launching to Google Apps users in private beta. You can sign up to get on the list here.

And to prove how much we believe in our own product, our CEO, VP Product, and many other team members ported their long time Google Voice numbers over to Switch.co a long time ago. We’re taking our business phones where they haven’t been before, right alongside our beta testers. With the help of your feedback, we’ll continue to work hard to make Switch.co better than anything you’ve seen before out of a business phone system.

We can’t wait to hear what you have to say!

The Switch.co team

 

Follow @switch_co on Twitter for updates.