Wednesday, December 3rd, 2014 .

Let us know how we can make UberConference a better product for you and your team.

In addition to providing great support, we’re now offering a way for you to directly impact the future of UberConference. Just go to our Zendesk portal and select Feature Requests. From there, please give us a detailed brief of what you’d like to see next. We’ll be sure to keep you in the loop.

We’re excited to see what ideas you have and how we can continue to innovate for your team.

Support Forum

Wednesday, November 19th, 2014 .

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We’re huge fans of WebRTC at Switch Communications–it’s used in both of our products.  One reason we love it (among many) is for the high-quality audio it provides for our customers. Using the Opus codec to transmit sound, and in our case — voice, over the Internet, WebRTC gives both Switch.co and UberConference crystal clear audio with very little delay.

In the spirit of the WebRTC Conference happening in San Jose this week, today’s post will cover what the Opus codec actually is and why we’re excited to be able to use it in our web communication products.

 

What is the Opus codec?

A codec is what translates sounds into digital data and carries it across the network to make voice over IP work. The Opus codec, in particular, is a totally open, free, and versatile audio codec, designed for speech and music transmission over the Internet. Compared to other codecs out there, Opus has the ability to adapt to available bandwidth for highest possible quality audio with low delay. Developers can use it under liberal, royalty-free licenses, making it accessible at little to no cost and easy to implement into other internet applications.

 

What Opus does for Switch.co and UberConference

When building Switch.co and UberConference, our priority was to improve the current state of business phone calls and create the best possible experience for our users. Part of this meant implementing WebRTC into our products for rich sound and high-quality calls through the browser. Opus gives us the opportunity to communicate over the Internet in real-time with superior quality, regardless of the type of network link our customers are using. We no longer need to know whether the customer’s network will support wideband audio or only narrow band. The Opus codec will determine the optimal bandwidth and fidelity settings based on the network path and continually adjust in real time. This flexibility makes it easy for us to still have high-quality business calls away from our desk and on our personal devices.
Going to the WebRTC Conference and Expo this week? Check out our CEO Craig Walker’s keynote on how WebRTC opens doors for new capabilities and offers on Thursday at 10am.

Tuesday, November 18th, 2014 .

SprintBusiness-Logo

UberConference is proud to be offered as a part of Sprint’s Google Apps for Work package. Now, Sprint business customers can optimize their Google Apps experience with robust conferencing features offered by UberConference. This builds on Sprint’s mobile-centric solution of Google Apps for Work, which is part of the as-a-service portfolio, OfficeFuelTM from Sprint Business.

“Sprint is committed to building a comprehensive mobile-centric Google Apps for Work offer and adding UberConference to our portfolio of value-added services helps us achieve that goal,” said Mike Fitz, vice president of business solution commercialization, Sprint Business. “Businesses will benefit from our combination of aggressive wireless pricing plans and robust cloud-based collaboration tools that help businesses remove obstacles for their employees and encourage them to work better together.”

Sprint offers a robust package in their Google Apps for Work suite. In addition to the great conferencing features offered by UberConference, Sprint for Business users get Carefree Cloud to help companies roll out these new products seamlessly within their company. Sprint for Business customers get 24/7 admins and end user support for both Google Apps for Work and UberConference.

In addition to their strong mobile assistance program, Sprint includes single sign-on and domain services. We look forward to hearing how the tools offered by UberConference and Sprint help make your meetings more productive.

Be sure to let us know how you’re using @UberConference in conjunction with @Sprint!

Wednesday, November 12th, 2014 .

We’ve heard a lot of requests from developers who are interested in integrating with UberConference, and we’re excited to announce that the UberConference API is finally available in a closed beta!

There are so many awesome productivity tools out there, and integrating them with quick and simple UberConference conference calls can make our workdays that much more efficient. We’re officially beginning to accept API integration requests, starting with our first integration with Kato.im.

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Kato.im is a powerful, free chat and messaging app designed for business. Kato allows users to chat, share files and communicate across internal and external teams. While Kato.im provides fast team communication, sometimes conversations need to be taken from a chat room to a conference call.

To solve this, Kato.im built UberConference into the product so users can instantly connect to a conference call, share their screen, or collaborate on files directly from their chat room. With this integration, two awesome products have come together for an integrated team communication experience.

Here’s how it works:

katoimuberconferenceAfter starting the conference, a message similar to this one will appear in the room:

Screen Shot 2014-11-12 at 10.55.24 AM

Clicking on the link in the message or dialing the number will guide everyone directly to the conference.

 

If you’d like to get access and build an UberConference integration, we’d love to hear from you! You can email us at feedback@firespotter.com with your integration idea and company details.

Wednesday, October 22nd, 2014 .

Brian Peterson is VP of Product Engineering and co-founder at Switch Communications, specializing in web development, cloud services and databases. Before Switch Communications, Brian was at Google for eight years, where he spent most of his time working on the Google Voice team and leading the transition of GrandCentral’s technology onto Google’s infrastructure.  

Brian Peterson and John Rector, co-founders of Switch Communications

We built both UberConference and Switch.co on Google Cloud Platform using WebRTC. Our goal from the beginning was to bring innovation to some of the obvious problems with conference calls and business phone systems, making them relevant and useful again. We wanted to develop our products for the way we work today — faster, more mobile, and across multiple platforms and devices. WebRTC helped us do that.

WebRTC is a free, open project that enables web browsers (right now, Chrome, Firefox, and Opera) with Real-Time Communications (RTC) capabilities.

Why is that cool?

It’s cool because it’s a way to get very high-quality, secure VoIP to your browser (for free), without having to install any extra plug-in.

WebRTC uses the Opus Codec, which offers the best audio experience out there. Not only does it give your Switch.co and UberConference calls HD audio, but it also handles dynamic network conditions by adjusting to the available bandwith wherever you are.

UberConference was one of the earliest WebRTC adopters, launching at Google I/O in 2013 — just one week after Google released it. With WebRTC implemented into UberConference, our users can connect to their calls in real-time without having to leave their browsers and make international calls through the browser at no cost.

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For similar reasons, Switch.co uses WebRTC for voice communication through your desktop. It’s available without any extra software across Windows, Mac, Chromebooks, and even Linux, and because of its cross-platform capabilities, WebRTC allowed us to deploy the Switch.co native app instantaneously across all platforms, instead of having to build separately for each one. It allows for a more streamlined experience for developers, but also lets us roll out the app faster for users on any platform.

Because Switch.co is a Chrome web app, WebRTC is already built in and users only need to have Chrome to use it. Just like with UberConference, it gives Switch.co users HD audio and lets them call internationally for free when making and answering calls from the desktop.

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WebRTC is game changing, and it’s paving the way for whole new types of web applications like Switch.co and UberConference. We do our best to stay ahead of the curve when it comes to advancing the quality and accessibility of our products, and as the WebRTC standard becomes available in more browsers, we plan to build accordingly.